Privacy Policy

Application: AgentSmith  •  Last updated: July 7, 2026

AgentSmith ("AgentSmith", "we", "us", or "our") provides an AI voice- and chat-agent platform that helps businesses automate customer conversations, appointment scheduling, and support. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our web application, APIs, and related services (the "Service"), including our integrations with Shopify, Google, and telephony and AI providers.

1. Information We Collect

a. Account information

When you create an AgentSmith account we collect your name, email address, business details, and authentication credentials. If you purchase paid features, billing details are processed by our payment providers.

b. Data from connected stores and services

When you connect a third-party account, we access only the data needed to provide the features you enable:

  • Shopify (Admin API): when a merchant connects a Shopify store, we access store products, orders, fulfillment and tracking status, and public store pages and policies, so the AI agent can answer customer questions. To locate a caller's order, the agent may use a customer's email, phone number, or order number.
  • Google (Google Calendar API): if you connect Google Calendar for scheduling, we access your calendar availability and create, view, or update calendar events to book and manage appointments on your behalf.
  • Other integrations: we similarly access data from other services you choose to connect (for example WooCommerce, Calendly, Cal.com, or Zapier) solely to deliver the features you enable.

c. Conversation and usage data

We process the content of calls and chats handled by your AI agents (including transcripts and, where applicable, recordings), along with logs, device and connection information, and product usage metrics used to operate and improve the Service.

2. How We Use Information

  • To provide, operate, and secure the Service and your AI agents.
  • To retrieve order, product, policy, and scheduling information so the agent can respond to customers.
  • To authenticate you and your connected accounts.
  • To provide support, communicate with you, and process billing.
  • To monitor, troubleshoot, and improve reliability and quality.
  • To comply with legal obligations and enforce our terms.

We do not sell your personal information or the personal information of your customers, and we do not use connected-store or Google user data for advertising.

3. Google User Data — Limited Use

AgentSmith's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We request the minimum Google Calendar permissions necessary to schedule and manage appointments. We do not transfer Google user data to third parties except as necessary to provide or improve this feature, to comply with applicable law, or as part of a merger or acquisition; we do not use it for advertising; and we do not allow humans to read it unless we have your consent, it is necessary for security or to comply with law, or the data has been aggregated and anonymized. You can revoke our access at any time in your Google Account permissions or from within AgentSmith.

4. Shopify Protected Customer Data

Access to Shopify order and customer data is governed by Shopify's protected customer data requirements. We access this data only to answer a customer's questions about their own orders during a conversation. Customer personal fields such as email and phone are used solely to locate the relevant order.

We do not store Shopify customer or order data at rest — orders are fetched live from the Shopify Admin API on demand and are not retained in our database. We honor Shopify's mandatory data-protection webhooks:

  • customers/data_request — respond to a customer's request for their data.
  • customers/redact — erase a specific customer's data on request.
  • shop/redact — erase all data associated with a store after it uninstalls.

5. How We Share Information

We share information only with:

  • Service providers (subprocessors) who help us operate the Service — including telephony providers (e.g. Twilio), speech and AI/ML providers used to power the agents, cloud hosting, and email delivery — under contractual confidentiality and data-protection obligations.
  • The services you explicitly connect, to perform the actions you request.
  • Authorities or parties when required by law, to protect rights and safety, or in connection with a business transfer.

6. Data Retention

We retain account and conversation data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below. Live-fetched Shopify order data is not retained.

7. Data Security

We use industry-standard safeguards including encryption in transit (TLS), access controls, and least-privilege practices. Access tokens for connected services are stored securely and used only to provide the features you enable. No method of transmission or storage is completely secure, but we work to protect your information.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing (for example under GDPR and CCPA). You can disconnect any integration at any time from within AgentSmith, which revokes our access to that service. To exercise your rights or request deletion of your data, contact us at the address below.

9. International Transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Children's Privacy

The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

AgentSmith
Email: support@aiagentsmith.net

This policy covers AgentSmith's use of Shopify, Google, and other connected services. By using the Service or connecting an integration, you acknowledge this Privacy Policy.